Privacy Policy

Last Updated: 13 February 2025

Disability Aviation And Maritime ("we," "our," or "us") is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018), the European General Data Protection Regulation (EU GDPR), the Payment Services Regulations 2017 (PSRs 2017), the Consumer Rights Act 2015, and other applicable data protection and financial regulations. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, services, and interact with us.

1. Information We Collect

We may collect and process the following information in compliance with Article 6 and Article 9 of the UK GDPR:

Personal Information: Name, email address, phone number, postal address, and other information you provide when contacting us.
Payment Information: Billing details, transaction records, and financial data related to purchases made through our website, in compliance with the Payment Services Regulations 2017 and the Financial Conduct Authority (FCA) regulations.
Technical Information: IP address, browser type, device information, and other technical data collected automatically when using our website.
Usage Data: Pages visited, time spent on pages, links clicked, and other analytics.
Communication Data: Information from emails, calls, or live chat interactions with us.
Cookies and Tracking Technologies: Information collected through cookies and similar tracking mechanisms. Please refer to our Cookie Policy for further details.

2. How We Use Your Information

We use the information collected in accordance with Article 5 and Article 6 of the UK GDPR to:

Provide and manage our services.
Process transactions and payments in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Respond to inquiries, requests, and customer support needs.
Improve our website functionality, user experience, and content.
Analyze website traffic and user engagement.
Comply with legal obligations and regulatory requirements.
Prevent fraudulent activities and protect our business operations.

3. Legal Basis for Processing Data

We process personal data under the following legal bases in compliance with Article 6 of the UK GDPR:

Consent: Where you have given us explicit permission.
Contractual Obligation: When processing is necessary for service delivery, including payments.
Legal Compliance: To comply with financial regulations, anti-money laundering (AML) laws, and data protection laws.
Legitimate Interests: For business improvements, marketing, fraud prevention, and customer service enhancement.

4. Payment Processing and Financial Transactions

All payment transactions are processed securely in compliance with the Payment Services Regulations 2017, the UK Financial Conduct Authority (FCA) guidelines, and PCI DSS requirements. We do not store full payment card details on our servers; transactions are handled by secure third-party payment processors.

We may share necessary financial data with banks, payment processors, and financial regulators as required to:

Verify and process transactions securely.
Detect and prevent fraudulent activities.
Comply with applicable legal and regulatory requirements.

5. Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share information with:

Service Providers: Third-party vendors who help us operate our business, such as IT support, payment processors, and analytics providers.
Legal and Regulatory Authorities: If required by law, court orders, or regulatory bodies under Article 6(1)(c) of the UK GDPR and FCA compliance requirements.
Business Transfers: In case of a merger, sale, or business restructuring in compliance with data transfer regulations.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, considering Article 5(1)(e) of the UK GDPR, HMRC tax regulations, and other legal, regulatory, and contractual requirements related to payment records and financial transactions.

7. Data Security

We implement reasonable technical and organizational security measures to protect your data from unauthorized access, loss, or misuse in accordance with Article 32 of the UK GDPR and PCI DSS standards for financial data security.

8. Your Rights Under Data Protection Laws

Depending on your jurisdiction, you may have the following rights under Chapter 3 of the UK GDPR:

Access (Article 15): Request access to your personal data.
Correction (Article 16): Rectify inaccurate or incomplete information.
Deletion (Article 17): Request erasure of your data, subject to legal obligations.
Restriction (Article 18): Limit the processing of your data in certain circumstances.
Objection (Article 21): Object to the processing of your data for marketing purposes.
Data Portability (Article 20): Receive your data in a structured, machine-readable format.

To exercise your rights, contact us at info@disability-aviation.com.

9. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place in compliance with Chapter 5 of the UK GDPR, including Standard Contractual Clauses (SCCs) where applicable.

10. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, review our Cookie Policy, in accordance with the Privacy and Electronic Communications Regulations (PECR).

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. Visiting such sites is at your own risk and is subject to their own privacy policies.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in compliance with Article 13 of the UK GDPR. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the revised policy.

13. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:

Disability Aviation And Maritime
Head Office:
124 City Road, Islington, London,
EC1V 2NJ, United Kingdom

Phone:
UK: 0330 113 1776
USA: (646) 738-1198

Email: info@disability-aviation.com