Complaints
Got a Complaint in Aviation? We’re Here to Help.
If you’ve made a complaint to an airline or airport and feel like you're being ignored — that’s where we come in.
At Disability Aviation and Maritime, we’ve built a strong name for ourselves in the aviation sector by standing up for passengers, especially those with disabilities or additional needs. Airlines and airports are listening, because we know the law — and how to use it.
We work for you, to make sure your rights are respected and that you get what’s fair. Whether it’s poor treatment, inaccessible services, or a refusal to acknowledge your rights, we can help you take it further.
We use laws and regulations from around the world, including:
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UK Equality Act 2010 – protects your right to non-discrimination when accessing services, including airports and airlines.
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EU Regulation 1107/2006 – requires European airports and airlines to provide free assistance to passengers with disabilities.
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US Air Carrier Access Act (ACAA) – sets strong rules for accessibility and non-discrimination on US flights.
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Civil Aviation (Access to Air Travel for Disabled Persons and Persons with Reduced Mobility) Regulations 2007 (UK) – legal duties on UK airports and airlines to assist disabled passengers.
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Montreal Convention 1999 – covers international rights for delay, damage (including to mobility aids), and lost luggage.
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ICAO and IATA Accessibility Guidelines – international standards that many airlines and airports are expected to follow.
If you're not being treated fairly — no matter where in the world it happened — we’re here to help you challenge it.
Fill out the form below with all the details of what happened, and upload any photos, screenshots, or documents that can support your case. The more you provide, the stronger we can fight for you.
We’ll work to get you what’s right — wherever you fly.
If you cant use the form please email help@disability-aviation.com